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If the IP address displayed in the results is the local IP address, this probably indicates a problem with your Default Gateway. If the ping results include the text 'Destination host unreachable,' a few things that may be causing this issue: Please consult Windows help (Windows Key+F1) for more information. Reply from 127.0.0.1: bytes=32 time Connections > LAN Settings. If everything's working: You'll see something similar to the following in the console: In the console, type ping localhost and press Enter.On the endpoint with the Management Server, press Windows Key + R.Check that your firewall is allowing UDP ports 4133, and TCP port 10268.

Check that you have access to the remote Endpoint's administrative shares.

Ping the remote Endpoint by its hostname (NetBIOS name).

If a task fails, then that step is most likely the reason for the communication error. Please perform these troubleshooting tasks in order.

Then the troubleshooting topics in this section will help to diagnose any network issues. Installing/uninstalling the Endpoint Agent.If you are seeing any of the following issues:

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